Return and Refund Policy
Last Updated: 7 February 2024
We (HomeTee – Premium Golf Simulators) want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary, please read our policy carefully to ensure a smooth and fair transaction process.
1. Returns
If you wish to return an item, please contact our customer service team at info@hometee.co.za within 7 days of receiving your order, orders returned after 7 days will not be accepted.
To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. We reserve the right to refuse returns that do not meet these criteria.
All returns will only be accepted in addition to the above if the respective suppliers so agree. All refunds which are accepted will be liable to a minimum 15% handling fee.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund, if approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 21 working days.
No refunds will be accepted after 7 days of client receiving the order and HomeTee will not be held liable for any damages when item is returned/shipped back if so the damaged product will not be deemed acceptable for a refund.
3. Exchanges
If you received a defective or damaged item, please contact us immediately at info@hometee.co.za with details and photos of the issue. We will arrange for an exchange or provide a replacement as soon as possible.
4. Incorrect Purchases
We are not responsible for incorrect purchases. It is the responsibility of the customer to ensure that the product they are purchasing is suitable for their needs and compatible with their existing equipment or space, please carefully review product specifications and compatibility information before making a purchase.
5. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for returns.
6. Non-Returnable Items
Impact screens & software items are non-returnable in addition to, but not limited to personalized or custom-made products.
7. Cancellations
Orders cannot be cancelled once they have been processed and/or shipped. If you wish to cancel an order, please contact us at info@hometee.co.za and we will do our best to assist you with the cancellation of your order.
8. Contact Us
If you have any questions or concerns about our return and refund policy, please contact our customer service team at info@hometee.co.za
Thank you for choosing HomeTee – Premium Golf Simulators. We appreciate your understanding and cooperation with our return and refund policy.